Privacy Policy

Protecting your privacy is important to us

This Privacy Policy explains how Fig & Found collects, uses, and protects your personal information when you visit or make a purchase from our website.

Information We Collect

We collect two main types of information: Device Information and Order Information.

Device Information includes details such as your web browser, IP address, time zone, and cookies stored on your device. As you browse, we also collect information about the pages you view, the products you explore, and how you interact with our site. This helps us understand and improve your experience.

We gather Device Information through technologies such as:

Cookies: small data files stored on your device. You can learn more or disable cookies at allaboutcookies.org.
Log files: record actions on the site (including IP address, browser type, internet service provider, and timestamps).
Web beacons, tags, and pixels: small electronic files used to record browsing behaviour.

Order Information includes your name, billing and shipping address, payment details, email address, and phone number—collected when you make or attempt to make a purchase.

Together, we refer to this as “Personal Information.”

How We Use Your Information

To process and fulfil your orders, including payment and shipping.
To communicate with you about your order or enquiries.
To screen for potential risk or fraud.
To improve and optimise our website and services.
To send updates or offers, if you have opted in to receive them.

We share your Personal Information with trusted partners to help us operate our store and services. For example, our website is powered by Shopify — you can read their privacy policy here: Shopify Privacy Policy.

We also use Google Analytics to understand how visitors use our site. Learn more about Google’s practices here: Google Privacy Policy, and you can opt out at Google Analytics Opt-Out.

We may also disclose information where required to comply with legal obligations or protect our rights.

Advertising & Analytics

We use the data collected to tailor marketing communications and ads that may be relevant to you. You can opt out of targeted advertising here:

You can also opt out of some targeted advertising through the Digital Advertising Alliance at optout.aboutads.info.

Your Rights

If you are a UK or EU resident, you have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at info@figfound.com.

Please note that your data may be processed or stored outside the UK or EU, including in Canada or the United States, to allow us to operate our store and fulfil your orders.

Data Retention

We retain your order information for our records unless and until you ask us to delete it. This helps us provide customer support and maintain accurate transaction history.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for other operational reasons. The latest version will always be posted on this page.

Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us at:
info@figfound.com