Frequently Asked Questions

Quick answers to our most common questions

If you can’t find what you’re looking for, please reach out to us at info@figfound.com — we’re always happy to help.

What is your shipping policy?

We offer free UK delivery on all orders. Most parcels arrive within 7–14 business days of purchase. You’ll receive tracking details by email once your order has been dispatched.

Where do you source your products?

Our toys are carefully sourced from trusted makers and suppliers both in the UK and overseas. Every item is chosen for its quality, safety, and ability to inspire learning through play.

Do you have a physical store?

Not yet — Fig & Found currently operates exclusively online so we can keep costs fair and deliver directly to your doorstep.

Can I return or exchange a product?

Yes. You can request a return or exchange within 14 days of delivery as long as the item is unused and in its original packaging. Please visit our Shipping & Returns page for full details.

How can I contact customer support?

You can reach us anytime via our Contact Us page or by emailing info@figfound.com. We aim to reply within 48 hours, Monday–Friday (UK time).

Are your products authentic and high quality?

Absolutely. We take pride in offering only authentic, high-quality toys made by reputable partners who share our values of safety, sustainability, and thoughtful design. Each product is reviewed before it joins our collection.

Still need help?

If your question isn’t listed here, our friendly team would love to assist you.